FAQ
Products and Use
How do I choose the right SCARVAGE product?
Start with the problem you need to address and the surface or fixture involved. Review the product title, intended-use section, directions, quantity, warnings, and any surface restrictions on the product page. A product made for pet stains is not automatically suitable for drains, toilets, fabrics, or every hard surface.
Can I use a cleaning product on every surface?
No. Surface compatibility varies by formula and material. Follow the product label and listing, test a small inconspicuous area when appropriate, and avoid use on surfaces that are specifically excluded. Stop if you notice discoloration, texture change, or other unexpected results.
Can I mix SCARVAGE products with bleach or other cleaners?
Do not mix cleaning products unless the label expressly instructs you to do so. Mixing household chemicals can create dangerous fumes, heat, pressure, or unwanted reactions. Rinse the area and allow suitable ventilation between separate treatments when the directions require it.
How much product should I use?
Use the amount and method stated on the product label or product page. More product does not always produce a better result. Severe or older buildup may require a second application, additional contact time, or a different treatment, but always remain within the stated directions.
What precautions should I take around children and pets?
Keep products and packaging out of reach of children and pets. Prevent access to the treatment area while the product is being applied and until the directions indicate that the process is complete. Do not allow ingestion or direct contact, and retain the label for reference.
Orders and Delivery
How much does shipping cost?
Eligible U.S. orders with a merchandise subtotal of $35.00 or more receive free Express shipping. Orders from $0.01 to $34.99 are charged $5.00. Checkout displays the final available rate before payment.
How long does processing and delivery take?
We aim to process confirmed orders within 3 business days. After dispatch, Express delivery is generally estimated at 3–5 business days. These are estimates and can be affected by carrier capacity, weather, holidays, address issues, or other events outside our control.
Which payment methods can I use?
Available card networks and accelerated payment methods are displayed at checkout. Depending on your device and order, options may include major cards, PayPal, Apple Pay, or Google Pay. Checkout is authoritative for the individual transaction.
How do I track my order?
Use the tracking link in your shipping confirmation email when one is provided. The carrier may need additional time after dispatch before the first physical scan appears. See our Track Order page for more guidance.
Returns, Refunds, and Subscriptions
How do I request a return or guarantee review?
Contact Support@scarvage.com within 30 calendar days after delivery. Include your order number, the item, the reason for the request, and photos when relevant. Wait for approval and return instructions before sending anything back.
How quickly is an approved refund processed?
After an approved return or guarantee claim is reviewed, we aim to issue the refund to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the credit.
How do I cancel a subscription?
You may change or cancel a subscription before the next renewal is processed by using the subscription-management link in your order or subscription email, or by contacting us. If a renewal has already entered processing, cancellation may apply to future renewals and might not stop that shipment.
Where can I read the complete policies?
Review our Return & Refund Policy, Shipping Policy, Privacy Policy, and Subscription Cancellation Policy for full details.