Track Order

Use Your Shipping Confirmation

When tracking is available, the shipping confirmation email contains the carrier name, tracking number, or a tracking link. Open that link to view the carrier’s latest scan. A “label created” event means the shipment information has been submitted; the carrier may need additional time to record the first physical scan.

If Tracking Has Not Updated

Tracking updates can pause during carrier handoffs, weekends, peak periods, weather disruption, or other operating delays. Review the estimated delivery window in your order message and allow time for the next scan. If the estimate has passed or the carrier reports an exception, contact us with your order number and tracking details.

If Tracking Says Delivered

Check the delivery address, mailbox, porch, side entrance, reception area, household members, building staff, and other safe locations around the property. Confirm that the shipping address entered at checkout was correct. If the parcel remains missing, contact the carrier and then email us with the order number and tracking information.

Address Corrections

Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or been transferred to the carrier. Customers are responsible for reviewing the recipient name, street address, apartment or unit number, city, state, and ZIP code before submitting an order.

Protect Your Information

We may request an order number, checkout email, shipping address confirmation, or photographs related to a delivery issue. We will not ask you to send a complete payment-card number, account password, or one-time verification code by ordinary email.

Order Support

Email Support@scarvage.com and include your order number, the email address used at checkout, and a concise description of the tracking issue. For processing times and delivery estimates, review our Shipping Policy.